Privacy Policy

Introduction

BLUE STAR TRADING LIMITED ("Company," "we," or "us") operates the NativeVid website, software, account services, and related digital services.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit nativevid.com, use a NativeVid account, download or use NativeVid software, purchase NativeVid services, or contact customer support.

This policy applies to information we collect through our website, software, account services, payment and order flows, support channels, and related online services. It does not apply to information collected by independent third parties under their own policies.

Please read this policy carefully. By accessing or using NativeVid, you acknowledge that your information will be handled as described in this Privacy Policy.

Children Under the Age of 16

NativeVid is not intended for children under 16 years of age. No one under age 16 may provide personal information to NativeVid. We do not knowingly collect personal information from children under 16. If you believe we might have information from or about a child under 16, please contact us at nativevid@gmail.com.

Information We Collect About You

We collect several types of information, including:

• Account Information: Information such as your name, email address, profile image, login provider, and account identifiers.
• Transaction and Subscription Information: Order IDs, product type, payment status, subscription status, refund status, remaining Points in your NativeVid account, and related billing records.
• Points Purchase Records: Records related to Points packages, Points top-ups, promotional Points, entitlement grants, usage, recovery, or adjustment.
• Technical Data: IP addresses, device information, operating systems, browser types, app version, logs, and information collected through cookies or similar technologies.
• Support and Risk Information: Communications you send us, audit logs, dispute history, fraud-prevention signals, and records related to customer support or account security.

How We Collect Information

We collect information directly from you when you provide it, automatically as you navigate the website or use NativeVid software, and from service providers that support authentication, payments, infrastructure, analytics, security, and customer support.

Google Sign-In and Third-Party Authentication

If you choose to sign in with Google or another third-party identity provider, we receive the account information that you authorize the provider to share with us. Based on our current implementation, this may include your account identifier, name, email address, profile picture, and locale.

We use this information to authenticate you, create or maintain your NativeVid account, personalize your account profile, prevent fraud or unauthorized access, and provide customer support. We do not receive your third-party account password.

If we materially change the third-party user data that we access or how we use it, we will update this Privacy Policy before using the data in a new way.

How We Use Your Information

We use your information to:

• Present our website and its contents to you.
• Authenticate your account and provide the products or services that you request.
• Process payments, subscriptions, Points purchases, refunds, disputes, and related billing obligations.
• Manage subscriptions, service entitlements, remaining Points in your NativeVid account, and customer support requests.
• Detect, investigate, and prevent fraud, abuse, chargebacks, unauthorized access, and other security incidents.
• Notify you about changes to our website, services, subscriptions, payment status, or policy terms.
• Improve NativeVid and deliver a more reliable service.

Disclosure of Your Information

We may disclose aggregated information that does not identify any individual. We may disclose personal information to subsidiaries, affiliates, contractors, and service providers who support our business, including authentication providers, payment service providers, cloud infrastructure providers, analytics providers, customer support providers, and fraud-prevention or audit service providers.

Payments, subscriptions, Points purchases, refunds, and transaction reviews may be processed through third-party payment service providers, including LianLian Global where applicable. We may also disclose information to comply with legal obligations, respond to lawful requests, enforce our agreements, or protect the rights, safety, and security of NativeVid, our users, or others.

Data Security and Protection Measures

We take the security of your personal information seriously and implement reasonable technical and organizational safeguards:

• Encrypted Transmission: Data is encrypted in transit using TLS/SSL protocols where appropriate.
• Limited Access: Access to personal information is restricted to personnel and service providers who need it for legitimate business purposes.
• Operational Controls: We use account, logging, monitoring, and risk-control measures to help protect NativeVid and its users.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain your account, complete transactions, comply with tax, accounting, audit, and legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Even if you cancel a subscription or request account deletion, we may retain order, refund, dispute, security, and compliance records where necessary.

Deleting Data and Revoking Access

Deleting Data: If you wish to delete your account or request deletion of personal data that we control, you may contact us at nativevid@gmail.com. Upon a valid request, we will delete or anonymize eligible data within a reasonable period, subject to records we must retain for legal, accounting, security, dispute-resolution, fraud-prevention, or compliance purposes.

Revoking Third-Party Access: If you signed in with Google or another provider, you may revoke NativeVid's access through the relevant provider's account settings. Revoking access may stop future provider-based sign-ins, but it does not automatically delete information that we previously received and lawfully retained under this Privacy Policy.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time due to service changes, payment provider rule changes, legal requirements, or operational needs. The date the policy was last revised is identified at the top of the page.

Contact Information