Contact Us
Contact information for NativeVid customer support, order questions, refunds, technical issues, and privacy requests.
Last modified: June 25, 2026
Company Information
Company name: BLUE STAR TRADING LIMITED
Registered address: RM C, 6/F, WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK
Email: nativevid@gmail.com
Phone: +86 15618376751
Support Scope
You may contact us about NativeVid account access, orders, subscriptions, Points, refunds, delivery of digital services, technical support, privacy requests, and general service questions.
To help us handle your request, please include your NativeVid account email, order ID if applicable, purchase time, product name, software version, operating system, and a clear description of the issue.
Response Time
We usually respond within 1-3 business days. Some payment, refund, risk review, or technical cases may require additional time if we need information from a payment service provider or service provider.
Related Policies
Please also review our Privacy Policy, Terms of Service, Return and Refund Policy, and Shipping and Delivery Policy.